Refund Policy
Cancellation
You may cancel your order immediately after it has been submitted, up to one (1) day before the scheduled delivery date. Once your order has been dispatched from the warehouse, we will not accept the cancellation of any products and services. Thereafter, it will be deemed as return product which you will receive a full refund of the merchandise ONLY (including applicable taxes); shipping and handling fee will not be refunded. All cancellations must be made by telephone, fax or email and must be supported by valid reasons. For the avoidance of doubt, the ability to source or obtain the same products and/or services specified in your order for a lower price shall not amount to a valid reason entitling you to cancel your order. We shall also be entitled to cancel the purchase or suspend any further deliveries to you without any liability whatsoever, if you make any voluntary arrangement with your creditors or become bankrupt or become subject to an administration order or go into liquidation, have a receiver, liquidator or administrator appointed over any of your property or assets, cease, or threaten to cease, to carry on business, or if we reasonably believe that any of the above mentioned events is about to occur to you.
Returns
All products, once sold are non-returnable. However, exceptions will be made for wrong delivery or faulty products provided they are reported to Customer Service within 3business days upon acceptance of delivery. All such products must be returned to us in their original packaging within 7 days of receipt of goods. For products with installation and exhaustible parts, the cost for installation and exhaustible parts shall be bear by you. All returns must be accompanied with the sales invoice with the date of purchase. Return of products will only be at our Sales & Service Centre located at 61, Kaki Bukit Ave 1, #04-33, Singapore 417943. Please note that we may request for you to email/send pictures of damaged or defective merchandise. For overseas returns, you have to return the products and bear the return freight charges. Upon receipt of the products, DURO will send the replacement product(s) via mail. Normal delivery lead time applies. All returns are at your responsibilities until they reach our Sales & Service Centre.
Refund
We do not offer refunds for products lost during International Delivery as we have no control over the postal service in your country. Refunds of any monies for products and services ordered and/or cancelled are entirely within our discretion. A refund of merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded. Notwithstanding this, we reserve the right to charge you a flat fee of S$70 for the administrative, packing costs incurred by us in processing, preparing your order and subsequent refund. For safes above 20kg, transport fee will be levied based on the weight and size of model.
