Terms & Conditions
Terms and Conditions
This Site and all materials contained in this Site are owned or licensed to us and are protected by copyright and other intellectual property laws. No material on this Site may be modified, copied, reproduced, transmitted, distributed republished, sold or transferred in any way without the consent of DURO. Nothing on the Site should be construed as granting any license or rights to use or distribute any content on the Site.
Restrictions on Use
You may use this Site for your own personal purposes only. You may not use this Site for any commercial purposes. You may not copy, reproduce, reuse, retransmit, adapt, publish, frame, post, upload, modify, broadcast or distribute any content on the Site including for any public or commercial purpose whatsoever, without our prior written permission. You may not use any third parties' likenesses, names, and/or properties without their express permission. You may not send any material to the Site that is unlawful, harmful (including any virus), threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, indecent or profane or that could constitute or encourage a violation of any law. We may cancel any registration(s) on this Site at any time, without notice or liability, for any reason, including if technical problems, irregularities or misuse occurs and we shall not be liable to you for such cancellation.
Intellectual Property Rights
The images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website as well as their arrangements on our website owned by Duro International Pte Ltd and are subject to the laws of copyright and other related rights. The contents of this provided on the Site or make any use of the Site for the benefit of other business unless explicitly permitted by us in advance. No permission to use our intellectual property or the website may not be copied, distributed, changed or made available to third parties. Our website may also include pictures, which are subject to the copyrights of third parties. Unless otherwise stated all trademarks on our website are also protected. You may not make any commercial use of any information intellectual property of third parties on our website is granted. You are also prohibited from providing a link to this website or displaying any web pages which form part of this website in any html frame without obtaining our or the relevant third party's express written permission before doing so.
We make no representation as to the completeness, correctness, accuracy or reliability of the information or materials contained in this Site. You should always verify any information independently.
The information and materials on this Site are provided "as is" and without warranties of any kind. To the extent permissible by law, DURO disclaims all warranties, expressed or implied and shall not be responsible or liable for any damages due to statements, errors or omissions on this Site, content infringing any third party rights, viruses that may be transmitted to your computer, linking to any other sites or its nature or contents or any other matter regarding this Site and your use of it.
We do not warrant or imply that the Site or its contents are appropriate for use outside of Singapore. If you are located outside of this Country, you are solely responsible for compliance with any applicable local laws.
Limitation of Liability and Indemnification
Under no circumstances shall DURO be liable for any loss, claim or any direct or indirect, incidental, special, consequential damages including but not limited to loss of profits arising out of the use or inability to use the Site. By using this Site, you agree to indemnify, defend and hold harmless, us and our related parties from all damages, costs and expenses including legal fees and costs arising from your use of this Site including any of the following: Any claims for infringement of intellectual property rights, libel, defamation relating to any materials you send to the Site, any activity relating to your internet account, including negligent or wrongful conduct by you or anyone else using the Site through your internet account, your breach of any provision of these terms and any other matters regarding this Site and your use of it. You agree to use best efforts to cooperate with us in the defence of any such matter. We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you.
This Site may contain links to other web sites that we do not own or operate. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Downloading material from certain sites may risk infringing intellectual property rights or introducing viruses into your system. You should note when you leave this Site and read the privacy policies and terms of these other sites. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).
The price of our products and services are subject to delivery costs and GST and shall be the price stated on our order form. Where no price is stated on our order form, the price shall be the price listed in our price list or website which shall be current at the date and time of your order. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. We will also reserve the right to change the price of the products and services at any time before delivery of the products and services to reflect any increase in the cost to us which may be due to factors beyond our control (for example, any foreign exchange fluctuation, currency regulation, alteration of import or other duties, increases in labour, materials or other manufacturing costs, changes in delivery dates, quantities or specifications for the products or services requested by you or any delay caused by any information or instructions given by you or a failure by you to provide us with any adequate information or instructions). Also, the price for our products on our online store may or may not be at the retail partners. We do not accept any liability for any discrepancy between the prices in our retail partners and online store. Also, from time to time, especially during sales or promotional periods, we may offer additional discounts for purchases online from duro.com.sg that does not apply to the physical retail outlets or vice versa.
You may choose any of the following delivery options when placing your order with us: Self-Collection (applicable for Singapore purchases only) For self-collection, you can collect your order at our Sales & Service Centre during our business hours. You are required to provide Identity Card verification as well as invoice of purchase. Local Delivery For purchases above S$100, there would be free delivery service. For purchases below S$100, an S$20 delivery fee applies. International Delivery via Fedex (applicable for International purchases only) For international delivery, all orders will be delivered by Fedex . You will be subjected to the international mail rates stated by Fedex as well as import taxes, custom duties and other fees related to international delivery. Delivery should be acknowledged by you or your authorised recipient during the delivery on the invoice presented by the delivery personnel. You should ensure that an authorised recipient is present at the delivery address during the selected timeslot to receive the delivery, failing which, DURO reserves the right to charge you a re-delivery fee for each subsequent trip. Evidence of Delivery Your order will be deemed to be delivered once we receive the authorised couriers' delivery note/invoice which, when and howsoever signed as acknowledgement of receipt of the product and services, will be proof of delivery by us of the products and services specified therein. Failure to take Delivery If you fail to take delivery of the products and services or if you fail to give us adequate delivery information and instructions when placing your order with us, DURO reserves the right to store the products ordered until actual delivery and charge you for the extra costs of a second or more delivery.
The mode of payment for online purchases is via STRIPES. We shall issue receipts for all payments received by us. Time of payment of the price of the products and services shall be of the essence. The product will be sent out only after full payment has been received.
You may cancel your order immediately after it has been submitted, up to one (1) day before the scheduled delivery date. Once your order has been dispatched from the warehouse, we will not accept the cancellation of any products and services. Thereafter, it will be deemed as return product which you will receive a full refund of the merchandise ONLY (including applicable taxes); shipping and handling fee will not be refunded. All cancellations must be made by telephone, fax or email and must be supported by valid reasons. For the avoidance of doubt, the ability to source or obtain the same products and/or services specified in your order for a lower price shall not amount to a valid reason entitling you to cancel your order. We shall also be entitled to cancel the purchase or suspend any further deliveries to you without any liability whatsoever, if you make any voluntary arrangement with your creditors or become bankrupt or become subject to an administration order or go into liquidation, have a receiver, liquidator or administrator appointed over any of your property or assets, cease, or threaten to cease, to carry on business, or if we reasonably believe that any of the above mentioned events is about to occur to you.
All products, once sold are non-returnable. However, exceptions will be made for wrong delivery or faulty products provided they are reported to Customer Service within 3business days upon acceptance of delivery. All such products must be returned to us in their original packaging within 7 days of receipt of goods. For products with installation and exhaustible parts, the cost for installation and exhaustible parts shall be bear by you. All returns must be accompanied with the sales invoice with the date of purchase. Return of products will only be at our Sales & Service Centre located at 61, Kaki Bukit Ave 1, #04-33, Singapore 417943. . Please note that we may request for you to email/send pictures of damaged or defective merchandise. For overseas returns, you have to return the products and bear the return freight charges. Upon receipt of the products, DURO will send the replacement product(s) via mail. Normal delivery lead time applies. All returns are at your responsibilities until they reach our Sales & Service Centre.
We do not offer refunds for products lost during International Delivery as we have no control over the postal service in your country. Refunds of any monies for products and services ordered and/or cancelled are entirely within our discretion. A refund of merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded. Notwithstanding this, we reserve the right to charge you a flat fee of S$70 for the administrative, packing and delivery costs incurred by us in processing, preparing and delivering your order and subsequent refund.
The laws of the Republic of Singapore shall govern these terms and conditions and the courts of the Republic of Singapore shall have jurisdiction over any disputes between us and you in respect of these terms and conditions and the use of this website.
If for any reason, any provision herein is found void or unenforceable, it will be severed to the extent void or unenforceable and the remaining provisions will continue in full force and effect.
Please note, we may change information on this Site and/or these Terms, at any time without notice. You should regularly review these Terms for any changes. By continuing to use the Site, you agree to any changes, and by providing continued access to the Site we are providing you consideration for agreement to such changes.