Warranty Information

This warranty is valid in Singapore only. Your product is under warranty for a period of twelve (12) months* off-site from the date of original purchase in accordance with the following terms & conditions:
1. Warranty registration must be submitted within 14 days from the date of purchase.
2. The company’s obligations under this warranty shall be limited to repairing or providing replacement parts that are found to be defective due to manufacturing defects.
3. The warranty shall not cover damage resulting from / through :
3.1 The original serial number is removed, obliterated, or altered from the product.
3.2 the product is not used according to the instructions given in the instruction manual.
3.3 accidents, misuse, vandalism, or any manner of tampering.
3.4 Unauthorised repairs, alterations, or modifications of any nature is made in the electrical circuitry / or physical construction of the product.
3.5 incorrect installation due to the wrong electrical supply / voltage or human negligence.
3.6 normal usage, wear and tear, corrosion, rusting, and stains.
4. This warranty does not apply to any removable components, expendables, or accessories.
5. This warranty does not apply to events resulting from acts of god, fire, or civil unrest .
6. Repairs during the warranty period shall be carried out on a “carry-in” basis. Wherein, for service, the purchaser shall bring the product to the Service Centre for warranty service. The warranty does not cover the cost of transportation of the product from the place of installation to the Service Centre. Any request for collection and delivery will be charged accordingly.
7. In the event of repairs / replacement of any part or parts of the product, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty.
8. The company reserves the right to retain any part(s) or component(s) replaced at it’s discretion in the event of a defect noticed in the product during the warranty period.
9. Upon expiry of the warranty period, or in any event where the purchaser is unable to produce a valid warranty card or proof of purchase, service charges & spare parts costs will be applicable.
10. The purchaser will be informed of the status (repairable or non-repairable) of their product. After which, the purchaser must collect the product from Duro’s Service Centre within 30 days. Any product not collected within the stipulated period will be disposed of. We are not liable for any loss after disposal.
11. Upon assessment by our service technician, for any improper or misuse of the product, the warranty will be voided, and any service rendered will be charged accordingly.
12. When requesting service, the original purchase receipt and the Acknowledgement Print-out should be presented.
13. No alteration of the Acknowledgement Print-out will be allowed.
14. In no event shall Duro International Pte Ltd be liable to the purchaser for direct, indirect, incidental, and consequential damages or losses, including, without limitation, loss of use of the product, injury to person or property.
15. Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive, and the purchaser shall agree to abide by such decision.