SentrySafe - Key Recovery Process

To start the process, we need some information about your safe.

We May Need To Verify Your Identity

For you and your safe’s security, we will note down the last 3-digit and alphabet of your identity card to verify your identity when you collect the key. This is an added security measure to confirm ownership of your safe.

Let’s Get Started

To request Replacement Key to your safe, kindly send your request to enq@duro.com.sg with photos showing the serial number of your safe. We will respond within the next 1-2 business days.

If you do not receive any reply, please call us at +65 6745 6800 during our business hours.

Where to find my model number, key number or serial number?

Process and Costs - Standard Key Orders

Once the payment has been received, it usually takes 12-14 business days to arrive in Singapore from the United States Headquarters. Unforeseen delay may occur.

NOTE: The order of Replacement Key will only be processed when payment is received.

Collection of Replacement Key

We will make contact when the key arrives. Please collect at our Sales & Service Centre with your Identity Card. STRICTLY NO DELIVERY for Replacement Key.

61, Kaki Bukit Ave 1, #04-33, Shun Li Industrial Park, Singapore 417943.
Mon - Fri : 9:30am - 12:15pm, 1:45pm - 5:30pm
Sat : 9:30am - 12:30pm
Close on Sunday and Public Holidays

You are to collect your requested Replacement Key within 02 months upon notification with your Identity Card. NO REFUND for the uncollected key.

Cancellation

Please look for your key carefully before placing an order and making payment. NO CANCELLATION allowed after payment is made.