SentrySafe - Combination / Default Code Recovery Process

To start the process we need some information about your safe.

We May Need To Verify Your Identity

For you and your safe’s security, we will note down the last 3-digit and alphabet of your identity card to verify your identity when you collect the key. This is an added security measure to confirm ownership of your safe.

Let’s Get Started

To request Combination / Default Code to your safe, kindly send your request to enq@duro.com.sg with photos showing the serial number of your safe. We will respond within the next 1-2 business days.

If you do not receive any reply, please call us at +65 6745 6800 during our business hours.

Where to find my model number, key number or serial number?

Note

The order of Combination / Default Code will only be processed when payment is received.

Process and Costs - Standard Request

Once payment is received, the process will take 03-05 business days to track the Combination / Default Code in the United States Headquarters. Unforeseen delay may occur.

 

(Please note the Default Combination can be found on the back page of your Manual Book.)

Collection of Combination / Default Code

We will make contact when the Combination / Default Code is available. Please collect at our Sales & Service Centre with your Identity Card. STRICTLY NO DELIVERY for Combination / Default Code.

61, Kaki Bukit Ave 1, #04-33, Shun Li Industrial Park, Singapore 417943.
Mon - Fri : 9:30am - 12:15pm, 1:45pm - 5:30pm
Sat : 9:30am - 12:30pm
Close on Sunday and Public Holidays

You are to collect your requested Replacement Key within 02 months upon notification with your Identity Card. NO REFUND for the uncollected key.

Cancellation

Please look for your key carefully before placing an order and making payment. NO CANCELLATION allowed after payment is made.